You may be eligible for an Australian Electronic Travel Authority (ETA). For information applying for Australian visas, please visit explore visa options.
Latest news
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Warning regarding visa scams in Brunei
For information on known visa scams in Brunei, click here.
Business visitor visa (subclass 600) - 5 year validity
The Australian Government has announced improved visa access to Australia:
- Business visa (subclass 600) validity will be extended up to five years: Visitor visa (subclass 600) Business Visitor stream (homeaffairs.gov.au)
- These measures reaffirm Australia’s commitment to the ASEAN region, by improving access and enabling closer economic collaboration with ASEAN state members.
These changes come into effect on 01 April 2024.
For further information, please refer to our website: www.homeaffairs.gov.au
Enquiries
Visa and citizenship applications are managed by the Department of Home Affairs. High Commission staff are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.
Global Service Centre
If you require additional information, you may telephone the Global Service Centre (GSC) on +61 2 6196 0196, Monday to Friday, from 9am to 5pm Brunei time.
International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.
Using an interpreter
When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.
Alternatively, a TIS interpreter can also be engaged directly via:
- TIS website: Search | Translating and Interpreting Service (TIS National) or
- Home Affairs website See: Family and friends helping with your application
Compliments, complaints and suggestions
Your feedback is valuable to the Department of Home Affairs. The department use your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.
Allegations related to suspicious border activities
If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime. You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.